Recognize a Scam and Latest Scam alerts
- Gilmore Antonio
- Dec 1, 2024
- 8 min read
It's essential to identify scams and understand why the Canada Revenue Agency (CRA) might reach out to you.
Scammers frequently impersonate CRA representatives.
Be aware of when to be cautious.
For additional information related to the CRA, visit their website at
Warning signs of a scam
The CRA will not:
Send refunds by e-transfer or text message
Demand or pressure immediate payment by:
Interac® e-transfer
Cryptocurrency (Bitcoin)
Prepaid credit cards
Gift cards from any type of retailer
Threaten to deport or arrest you, or put you in prison
Use aggressive or threatening language
Set up an in-person meeting in a public location to collect a payment
Charge a fee to speak with a call centre agent
Ask for personal or financial information in a voicemail or email
Why the CRA may contact you
The CRA may contact you by phone, automated message, letter, or email.
If you receive a phone call or an automated message
The CRA may ask you for:
Personal information to verify your identity, including your name, date of birth, or Social Insurance Number (SIN)
Details or additional information needed for your tax account, such as, receipts or supporting documents
Tax returns you have not filed
Financial information, such as, your bank's name and location
If you have a debt with the CRA, we may:
Ask you to pay any amount owing, using the CRA's payment options
Notify you about possible legal actions to recover unpaid debts
The CRA notifies you when your:
Tax return is being reviewed
Recent GST/HST registration is being reviewed
GST/HST registration requirement is being reviewed
CRA user ID and password have been revoked
Notice of assessment or reassessment is sent
Audit process is being initiated
The CRA may contact you to offer a service:
Free tax help for your small business through the Liaison Officer service
Support to help people access benefits and credits
If you receive an automated telephone message
The CRA may call using an automated telephone message system as a courtesy reminder for:
Income tax and benefit return filing
Paying taxes by required quarterly instalments
Filing and payment deadlines if you are a business with a new GST/HST account
The automated system only gives a message and does not include or ask for personal taxpayer information.
If you receive a letter
The CRA may ask you for:
Personal information to verify your identity, including your name, date of birth, or Social Insurance Number (SIN)
Details or additional information needed for your tax account, such as, receipts or supporting documents
Tax returns you have not filed
Financial information, such as, your bank's name and location
If you have a debt with the CRA, we may:
Ask you to pay any amount owing, using the CRA's payment options
Notify you about possible legal actions to recover unpaid debts
The CRA notifies you when your:
Tax return is being reviewed
Recent GST/HST registration is being reviewed
GST/HST registration requirement is being reviewed
CRA user ID and password have been revoked
Notice of assessment or reassessment is sent
Audit process is being initiated
The CRA may contact you to offer a service:
Free tax help for your small business through the Liaison Officer service
Support to help people access benefits and credits
If you receive an email
The CRA will only send you emails in 2 situations:
You've registered for email notifications and have a new message to view in your CRA online accounts
You've asked that a CRA link, form, or publication be sent during a meeting or call with an agent
Emails you receive from the CRA will not:
Be from a specific user
Ask you to reply to the email
Include a link asking you to enter personal or financial information
If you receive a text or instant message
The CRA only sends text messages for multi-factor authentication for all of its sign-in services and if you enrolled with the telephone option.
The CRA will not use text messages or instant messaging such as Facebook Messenger or WhatsApp.
Latest scams alerts
Find details and examples of some of the latest benefit and tax-related scams.
Identity theft and fraudulent tax returns
Scam type: Identity theft
Description
Scammers acquire personal information (such as user ID and passwords), and file fake tax returns in your name. This is referred to as identity theft and targets all Canadians.
You may notice:
A change on your account
An email notification saying your account has been modified
A delay in receiving credits or refunds
Difficulty filing your tax return online
What to do
Check your account for any unauthorized changes
If any are found, contact the Canada Revenue Agency (CRA) as soon as possible
Refer to CRA's information: Report a scam or identity theft
Working Canadians Rebate scam
Scam type: Text message
Description
Scammers are sending text messages about the Working Canadians Rebate requesting you to reply and follow instructions to deposit the rebate. The CRA does not send text messages about benefits, credits, rebates, tax refunds, or payments.
The tax-free $250 Working Canadians Rebate will be automatically delivered by direct deposit or cheque to those who are eligible in early spring 2025.
What to do
Do not reply to the text message
Do not click any link if there is one in the message
Refer to Finance Canada’s information: More money in your pocket: The Working Canadians Rebate
Document review scam
Scam type: Email
Description
An email stating you have received a tax return document to review that has a button or link to review the document. These are phishing scams attempting to collect your personal, financial, or login information after you click the link. Remember:
The CRA will notify you by email when something is available to view in your CRA My Account.
Those notification emails will not contain a button or link asking you to fill in an online form with personal or financial details.
What to do
Do not click any buttons, links, or reply to the message.
Do not share any personal or financial information.
Refer to CRA's information: Email notifications from the CRA
Low income seniors scam
Scam types: Instant message
Description
A scam aimed at seniors is claiming the Canada Revenue Agency (CRA) is sending extra payments to low income seniors. Websites with false information describe benefits and some contain links to join Telegram or WhatsApp instant messaging groups.
What to do
Do not click on any links
Do not join any instant messaging group
Only refer to official Government of Canada web pages and your provincial or territorial government’s official web pages for information about government benefits.
Refer to the Government of Canada's information: Benefits or the Benefits Finder
Fraudulent CRA payment scam by text message
Scam type: Text message
Description
A text message of an image with the Government of Canada logo claiming to be from the Canada Revenue Agency (CRA) offering a fraudulent Interac® e-transfer deposit. Following the image, a separate text message containing a link to a realistic impersonation of a sign-in portal for financial institutions is sent.
What to do
Do not reply to the text message, or click on any link provided
Do not provide any personal or account information
Canada Pension Plan and Old Age Security scam
Scam type: Text message
Description
Fraudulent text messages claiming to be from the Canada Revenue Agency (CRA) regarding a line from the taxpayer’s most recent tax assessment, asking the taxpayer to respond “Y” for yes to resolve the issue. The text message scam then sends the recipient a fake CPP-related hyperlink, which takes them to a realistic impersonation of the CRA and banking websites, asking for personal information to sign in to the fraudulent website.
What to do
Do not provide any personal or financial information
Do not click the link or reply to the message
Canada Carbon Rebate scam
Scam type: Text message
Description
A text message claiming to be the Canada Revenue Agency (CRA) has a link to the Canada Carbon Rebate. It may include images copied from Government of Canada social media accounts.
What to do
Do not click on the link or reply to the message
Refer to CRA's information: Canada Carbon Rebate
Messages containing personal information
Scam type: Text message
Description
Message claiming to be the Canada Revenue Agency (CRA), requests a payment or contains a link. It contains personal information such as, your name, date of birth, or Social Insurance Number.
What to do
Do not provide any personal or financial information
Do not click the link or reply to the message
Emergency or disaster benefit scam
Scam types: Text message | Email | Instant message
Description
Message claiming to be the Canada Revenue Agency (CRA) with a link to emergency benefits. Targeting people who are impacted by emergencies or disasters.
What to do
Do not click on the link or reply to the message
Refer to Employment and Social Development Canada’s (ESDC's) information: Help for individuals affected by hazardous weather and natural disasters
Grocery Rebate scam
Scam types: Text message | Email
Description
Message with a link, claiming to be the Canada Revenue Agency (CRA) about the Grocery Rebate.
What to do
Do not click on the link or reply to the message
Refer to CRA's information: Grocery Rebate
Cryptocurrency scam
Scam type: Phone call
Description
Claiming to work for the Canada Revenue Agency (CRA), the scammer calls requesting money be transferred by cryptocurrency to cancel a Royal Canadian Mounted Police (RCMP) warrant for your arrest. Pretending to be the RCMP, the scammer calls back to instruct you to transfer money from your bank account to cancel the arrest warrant. They promise to return your money once your name is cleared. The scammer provides phone numbers and passwords to deposit money into a local coin machine or cryptocurrency terminal.
What to do
Do not provide any personal or financial information
Hang up if the caller requests money
Verify the caller is from the CRA
Refer to CRA's information: Verify it's the CRA calling
GST/HST tax refund / credit scam
Scam types: Text message | Email
Description
Claiming to be the Canada Revenue Agency (CRA), the scammer sends you a text message or an email about giving you a GST/HST tax refund or credit. You are asked to provide personal information to proceed. Scammer asks you to reply or click on a link to complete an application form with an urgent deadline to receive your refund or credit.
What to do
Do not click on the link or reply to the message
Do not send any personal or financial information
Refer to CRA's information: GST/HST credit
Scam to access your CRA accounts
Scam type: Text message
Description
Scammer sends a text message claiming to be the Canada Revenue Agency (CRA) to gain access to your CRA accounts. Message will say there is an error with your account which will need to be updated. You are asked to text back "HELP" and then may be asked to provide personal information.
What to do
Do not click on the link or reply to the message
Do not send any personal or financial information
Extortion phone call demanding payment
Scam type: Phone call
Description
Scammers claiming to be the Canada Revenue Agency (CRA) will call to demand payment. They will call you from a fake number. They may spoof a local number or a number from local law enforcement agencies or governments.
Scammer may ask you to confirm your social insurance number and demand you pay them by Bitcoin or gift cards.
What to do
Do not provide any personal or financial information
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